UA Privacy Policy

Your privacy matters

Our commitment to protect your privacy

United Advisory Pty Ltd (United) seeks to provide the best possible service to its customers.

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We understand how important it is to protect your personal information. This document sets out our privacy policy commitment in respect of personal information that you may provide to us.

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Our Privacy Policy ensures your right to privacy as we recognise that any personal information we may collect about you will only be used for the purposes indicated in our policy. It is important to us that you are confident that any personal information we collect from you or is received by us, will be treated with appropriate respect ensuring protection of your personal information.

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Our commitment in respect of personal information is to abide by the National Privacy Principles for the protection of personal information, as set out in the Privacy Act of Australia and any other relevant law.

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Personal information

When we refer to personal information we mean information that we directly collect from you, from which your identity is apparent. This information may include information or an opinion about you, from which your identity can reasonably be ascertained.

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Health information

We collect your health information where we offer you products with an insurance component or in assessing certain claims, including hardship. We do not use or share that information for any purpose other than the underwriting or administration of your policy, claim or account, or as otherwise notified to you at the time we collect your information.

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Sensitive information

Generally, we do not collect sensitive information about you unless required or permitted by law or where you consent for us to do so. Sensitive information will only be collected if it is relevant to your product or service or function you are engaging us to provide. If applicable, this will be communicated to you. Sensitive information includes information relating to race, political or religious beliefs, sexual orientation and sexual life, criminal convictions, membership of professional or trade associations or unions, biometric and health information and information about your affiliation with certain organisations, such as professional associations.

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Why we collect your personal information

We collect and receive personal information from our customers, affiliates and partners or from other organisations in order to conduct our business. From time to time we may offer other products and services.

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To enable us to maintain a successful business relationship with you, we may disclose your personal information with other organisations that provide products or services used or marketed by us.

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The types of organisations to which we are likely to disclose information about you include credit card processors, banks and financial institutions, freight companies and couriers, market research and advertising agencies, business advisors, accountants and lawyers. We may also disclose your personal information to any other organisation that may have or is considering having an interest in our business.

We may use your personal information for statistical and marketing analysis purposes; and research and development purposes.

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How do we collect your personal information?

We collect your personal information during your sign up process to our service, or through our other companies.

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We collect personal information in a number of ways, including directly from you when you enter your personal details, when you purchase our products and services, when you provide information by phone; and/or in documents such as an order form, from third parties such as our affiliate partners, from publicly available sources of information, or from our own records.

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To whom will we disclose your personal information?

Where possible, we will inform you, at or before the time of collecting your personal information, the types of organisations that we intend to disclose your personal information to.

United will use personal information provided to it only for the purpose for which it was provided.

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Personal information will not be used for any other purpose without the consent of its provider unless United is required by law to disclose that information. United may be required to disclose personal information to third parties in order to provide a service requested. For example, when a user agrees to be contacted by a content partner of United, disclosure will be necessary to fulfil the purpose for which the personal information was provided. Other than in circumstances such as these, United will not disclose personal information provided, such as name, address, email address or telephone number, to any organisation or person outside United unless the provider has authorised United to do so.

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Sometimes we are required or authorised by law to disclose your personal information. Circumstances in which we may disclose your personal information would be to a Court or Tribunal in response to a request or in response to a subpoena or to the Australian Taxation Office.

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We may collect details from or disclose your personal information to credit or fraud agencies or debt recovery agencies for verification or debt collection purposes.

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We may also disclose your personal information to our professional advisors, including our accountants, auditors and lawyers, or to other organisations involved in sale or transfer of our assets.

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Direct marketing

From time to time we may use your personal information to provide you with current information about our services, special offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company we are associated with, seminars, and conventions.

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If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our offices, by email to info@unitedadvisory.com.au or by writing to us Suite 02, Level 10, 56 Pitt Street, Sydney, NSW, 2000 Australia. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.

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Updating your personal information

It is important to our relationship that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we will ask you to inform us if any of your personal information has changed.

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If you wish to make any changes to your personal information, you may access our website, enter your username and password or contact us. We will generally rely on you to assist us in informing us if the information we hold about you is inaccurate or incomplete.

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Keeping information accurate and up to date

We take reasonable steps to ensure that all information we hold is as accurate as possible. You are able to contact us at any time and ask for its correction if you feel the information, we have about you is inaccurate or incomplete.

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Access to your personal information

We will provide you with access to your personal information we hold about you. You may request any additional personal information we hold about you at any time.

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To access personal information that we hold about you use the contact details specified above.

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Denied access to personal information

There may be situations where we are not required to provide you with access to your personal information. For example, such a situation would be information relating to an existing or anticipated legal proceeding with you, or if your request is vexatious.

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An explanation will be provided to you, if we deny you access to your personal information we hold.

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Business without identifying you

In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where, it is lawful and practicable to do so, we will offer you the opportunity of doing business with us, without providing us with personal information. Such a situation would be where you make general inquiries about our services or current promotional offers.

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Where sensitive information is collected, stored, used or transferred about you, we will only use this information if you have consented or in the exercise or defence of a legal claim or as required by law.

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Sensitive information is information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional association or trade unions, sexual preferences, criminal record, or health.

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How safe and secure is your personal information that we hold?

We will take reasonable steps to protect your personal information by storing it in a secure environment. We may continue storing your personal information even after you have terminated your relationship with us.

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We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.

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Storage and access of your data on our servers

Due to the nature of our business, we may hold or store your data on our servers. This can be in the form of email messages, attachments, files, or databases. We will not reveal such data to any third party, unless required by the applicable law. We may transfer your data for backup and disaster recovery purposes. Such copies will be treated with the same confidentiality as its originals.

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Further information

You may request further information about the way we manage your personal information by writing or emailing.

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If you have any questions or complaints regarding privacy or information handling, please write to

PO Box R717, Royal Exchange NSW 1225

or contact us by phone.

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Please mark communications to the attention of the Privacy Officer. We will respond to let you know who will be handling your matter and when you can expect a further response. If your concerns are not resolved to your satisfaction, you may refer the matter to the Office of the Privacy Commissioner.

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The office can be contacted on 1300 363 992

or you can communicate in writing via the following address:

Office of the Privacy Commissioner
GPO Box 5218
SYDNEY NSW 2001

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Change in our privacy policy

We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practice.

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As a consequence, we may change this privacy policy from time to time or as the need arises.

This privacy policy came into existence on the 21st October 2020.